Terms of service

FLOWERS & SPARKLE LIMITED
Company Number: 06594061
A4G Suite, Nepicar House, London Road, Wrotham Heath, Kent, United Kingdom, TN15 7RS
Email: help@flowersandsparkle.shop
Phone: +44 7460 015985

Last Updated: 9 September 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by FLOWERS & SPARKLE LIMITED ("we", "us", "our") and the purchase of products through our website.

By using our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, you should not use our website.

2. About Us

FLOWERS & SPARKLE LIMITED
Company Number: 06594061
A4G Suite, Nepicar House
London Road
Wrotham Heath
Kent
United Kingdom
TN15 7RS

Email: help@flowersandsparkle.shop
Phone: +44 7460 015985

3. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding contract.
The information you provide to us is accurate and complete.
You will use our website lawfully and in accordance with these Terms.

4. Products

We sell flowers, vases and related products through our website.

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information are accurate.

However, flowers are natural products and may vary in colour, size, shape, arrangement and appearance.

The actual appearance of flowers may also vary from photographs due to seasonal availability, lighting, screen settings and natural variation.

5. Flower Substitutions

Fresh flowers are subject to seasonal and supplier availability.

Where a particular flower, foliage or component is unavailable, we may make a reasonable substitution.

Any substitution will be made with reasonable regard to the overall style, quality and value of the original arrangement.

If a significant substitution is necessary, we may contact you where reasonably practicable.

6. Product Availability

All products are subject to availability.

We reserve the right to discontinue products or change product specifications at any time.

If a product you have ordered becomes unavailable after your order has been placed, we will contact you and, where appropriate, offer an alternative product or refund.

7. Prices

Prices displayed on our website are in British Pounds Sterling (GBP) unless otherwise stated.

We take reasonable care to ensure that prices displayed on the website are accurate.

If we discover an obvious pricing error before your order is dispatched, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Any applicable delivery charges will be shown before you complete your purchase.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We may accept or decline an order at our discretion where permitted by law.

A contract for the sale of products is formed when we confirm that your order has been accepted or dispatch the products, as applicable.

9. Payment

Payment must be successfully completed before an order is processed, unless we expressly agree otherwise.

We may use third-party payment providers to process payments.

We do not generally store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

If payment cannot be authorised or is reversed, we may cancel or suspend the order.

10. Delivery

We currently offer delivery within the United Kingdom, subject to product and location availability.

Estimated delivery times and applicable delivery charges will be displayed during the ordering process where available.

Delivery dates and times are estimates unless a guaranteed delivery service has been expressly agreed.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or other unforeseen events.

For further information, please refer to our Shipping Policy.

11. Fresh and Perishable Products

Fresh flowers are perishable products.

Once delivered, customers should follow any care instructions supplied with the flowers to help maintain their condition.

Because fresh flowers are perishable, certain cancellation and return rights that apply to non-perishable products may not apply.

This does not affect your statutory rights where flowers are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.

12. Personalised and Made-to-Order Products

Certain products may be made or prepared specifically according to your requirements.

Where a product is personalised, customised or made to your specifications, cancellation rights may be restricted where permitted by applicable UK consumer law.

This does not affect your statutory rights relating to faulty, damaged or incorrectly supplied products.

13. Returns, Refunds and Cancellations

Our Returns & Refund Policy explains the circumstances in which orders may be cancelled, returned or refunded.

Nothing in our Returns & Refund Policy or these Terms limits your statutory consumer rights.

For eligible non-perishable products, you may have cancellation rights under applicable UK consumer legislation.

Fresh flowers and certain personalised or customised products may be excluded from cancellation rights where permitted by law.

14. Damaged or Incorrect Products

You should inspect your order when it arrives.

If your product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at:

help@flowersandsparkle.shop

Please provide your order number and photographs where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

15. Customer Responsibilities

You are responsible for:

Providing accurate delivery and contact information.
Ensuring someone is available to receive perishable products where appropriate.
Following flower care instructions.
Taking reasonable care of products after delivery.
Using products safely and appropriately.

We are not responsible for damage caused by misuse, neglect, failure to follow care instructions or circumstances occurring after delivery that are not attributable to us.

16. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malicious software, viruses or harmful code.
Interfere with the operation or security of our website.
Copy, reproduce or exploit website content without permission.
Use automated systems to access or collect website content without our permission.

We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms have been breached.

17. Intellectual Property

Unless otherwise stated, all content on our website, including text, photographs, graphics, logos, product images, designs and other materials, is owned by or licensed to FLOWERS & SPARKLE LIMITED.

You may view and use the website for personal shopping purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

18. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers and other external platforms.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

19. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend access for maintenance, security, technical issues or other operational reasons.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including applicable liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot lawfully be excluded.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that are outside the normal consequences of our breach of these Terms.

Nothing in these Terms affects your statutory consumer rights.

21. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

Severe weather
Natural disasters
Transport disruption
Courier disruption
Power or telecommunications failures
Government restrictions
Industrial disputes
Epidemics or pandemics
Other events outside our reasonable control

Where reasonably possible, we will notify you of significant delays and take reasonable steps to minimise their impact.

22. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please refer to our Privacy Policy for information about how we collect, use and protect personal information.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website with the updated date shown at the top.

Changes will not affect rights you have already acquired in relation to an order unless required or permitted by law.

24. Governing Law

These Terms and any contract between you and FLOWERS & SPARKLE LIMITED are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.

If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws applicable in your jurisdiction that cannot be excluded by these Terms.

25. Disputes

If you have a complaint or concern about an order or our services, please contact us first at: