Privacy policy

FLOWERS & SPARKLE LIMITED
Company Number: 06594061
A4G Suite, Nepicar House, London Road, Wrotham Heath, Kent, United Kingdom, TN15 7RS
Email: help@flowersandsparkle.shop
Phone: +44 7460 015985

Last Updated: 9 September 2026

1. Introduction

FLOWERS & SPARKLE LIMITED ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

2. Who We Are

For the purposes of applicable data protection legislation, FLOWERS & SPARKLE LIMITED is the data controller responsible for your personal information.

Company: FLOWERS & SPARKLE LIMITED
Company Number: 06594061
Registered/business address: A4G Suite, Nepicar House, London Road, Wrotham Heath, Kent, United Kingdom, TN15 7RS
Email: help@flowersandsparkle.shop
Phone: +44 7460 015985

3. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information you provide to us

This may include:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products purchased
  • Information you provide when contacting customer support
  • Information you provide when requesting a return, refund or replacement
  • Any other information you voluntarily provide to us

Information collected automatically

When you use our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • General website usage information
  • Cookie and similar technology information

We use this information where necessary to operate, secure and improve our website and services, subject to applicable law.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Take and process payments
  • Arrange delivery of products
  • Communicate with you about your order
  • Provide customer service
  • Process returns, refunds and replacements
  • Respond to enquiries and requests
  • Maintain records of transactions
  • Prevent fraud and misuse
  • Protect the security of our website and systems
  • Improve our products, services and website
  • Send marketing communications where we have the appropriate legal basis and, where required, your consent
  • Comply with legal and regulatory obligations
  • Establish, exercise or defend legal claims

5. Legal Bases for Processing

Where required by the UK GDPR, we rely on one or more of the following legal bases for processing personal information:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal obligation

We may process your information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include operating and improving our website, protecting our business against fraud and maintaining appropriate business records.

Consent

Where required, we may process certain information based on your consent, such as for particular marketing activities or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Payments

Payments made through our website may be processed by third-party payment providers.

We may receive information relating to your transaction, such as payment status, transaction reference and other information necessary to confirm your payment.

We do not generally store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

The payment provider may process your information according to its own privacy policy and terms.

7. Delivery and Service Providers

To fulfil your order, we may need to share relevant information with third parties, such as:

  • Delivery and courier companies
  • Payment processors
  • Website hosting providers
  • E-commerce platform providers
  • IT and technical service providers
  • Customer service providers
  • Professional advisers
  • Fraud prevention or security service providers

We only share information where reasonably necessary for the relevant purpose and, where required, under appropriate contractual and legal safeguards.

8. Marketing Communications

If you have provided the appropriate consent, or where otherwise permitted by applicable law, we may send you information about our products, offers, promotions and services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us at:

help@flowersandsparkle.shop

Unsubscribing from marketing communications will not prevent us from sending important service messages relating to an order or transaction.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website. They may help us:

  • Make our website function correctly
  • Remember preferences
  • Keep products in your shopping basket
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant functionality
  • Measure marketing effectiveness, where applicable

Some cookies may be essential for the website to operate, while others may require your consent under applicable law.

You can manage cookies through your browser settings and, where provided, our website's cookie consent tools.

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Data Sharing and Disclosure

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

  • Fulfil your orders
  • Provide requested services
  • Process payments
  • Deliver products
  • Operate and maintain our website
  • Prevent fraud
  • Protect our rights and property
  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Obtain professional advice

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

12. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include using an adequacy regulation or appropriate contractual safeguards where required.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain information for longer where necessary to:

  • Comply with legal or accounting requirements
  • Resolve disputes
  • Prevent fraud
  • Establish, exercise or defend legal claims
  • Maintain appropriate business records

The exact retention period will depend on the type of information and the reason it is being retained.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own accounts, passwords and devices.

15. Your Data Protection Rights

Subject to applicable law, you may have rights including:

  • Right of access — to request a copy of the personal information we hold about you.
  • Right to rectification — to ask us to correct inaccurate or incomplete information.
  • Right to erasure — to request deletion of your personal information in certain circumstances.
  • Right to restriction — to ask us to restrict processing in certain circumstances.
  • Right to data portability — to request certain information in a structured, commonly used and machine-readable format.
  • Right to object — to object to certain processing, including direct marketing.
  • Right to withdraw consent — where processing is based on consent.

These rights are subject to certain legal exceptions and conditions.

To exercise your rights, please contact us at:

help@flowersandsparkle.shop

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to complain to the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

17. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We recommend checking this page periodically for the latest version.

19. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

FLOWERS & SPARKLE LIMITED
A4G Suite, Nepicar House
London Road
Wrotham Heath
Kent
United Kingdom
TN15 7RS

Email: help@flowersandsparkle.shop
Phone: +44 7460 015985