Shipping policy
FLOWERS & SPARKLE LIMITED
Company Number: 06594061
A4G Suite, Nepicar House, London Road, Wrotham Heath, Kent, United Kingdom, TN15 7RS
Phone: +44 7460 015985
Email: help@flowersandsparkle.shop
Last Updated: 9 September 2026
1. About This Shipping Policy
This Shipping Policy explains how FLOWERS & SPARKLE LIMITED processes, dispatches and delivers orders placed through our website.
By placing an order with us, you agree to the terms set out in this policy.
2. Delivery Areas
We currently offer delivery within the United Kingdom.
Delivery availability may vary depending on the product ordered, delivery address and the nature of the item. Certain products, including fresh flowers or particularly fragile vases, may have specific delivery requirements.
If we are unable to deliver to your address, we will contact you as soon as reasonably possible.
3. Order Processing
Orders are normally processed after payment has been successfully received.
Orders are generally dispatched within 1–3 working days, unless a different processing time is stated on the product page or at checkout.
Orders containing fresh flowers may be prepared and dispatched according to the delivery date selected at checkout, where available.
Please note that working days are Monday to Friday and exclude UK public holidays.
During busy periods, including Valentine's Day, Mother's Day, Christmas and other seasonal occasions, processing and delivery times may be longer than usual.
4. Delivery Times
Once your order has been dispatched, estimated delivery times will depend on the delivery service selected.
Estimated delivery times are provided as guidance and are not guaranteed unless a guaranteed delivery service has specifically been purchased and confirmed.
Delays can occasionally occur due to circumstances outside our reasonable control, including adverse weather, courier delays, transport disruption or other unforeseen events.
5. Shipping Charges
Applicable delivery charges will be displayed at checkout before you complete your purchase.
Delivery charges may vary depending on:
- The size and weight of your order
- The delivery address
- The products ordered
- The delivery service selected
- Any special or expedited delivery requirements
Where free delivery is offered, the applicable conditions will be clearly stated on our website.
6. Fragile Items and Vases
Vases and other fragile products are carefully packaged before dispatch to reduce the risk of damage during transportation.
Customers should inspect their package as soon as possible after delivery.
If your vase arrives damaged, please contact us promptly at help@flowersandsparkle.shop and provide photographs of:
- The damaged product
- The packaging
- The shipping label
- Any visible damage to the outer packaging
We will review the issue and, where appropriate, offer a replacement, refund or other remedy in accordance with your statutory rights.
7. Fresh Flowers
Fresh flowers are perishable products and may naturally vary in colour, size, shape and appearance from photographs shown on our website.
We may make reasonable substitutions to flowers, foliage, wrapping or other components where necessary due to seasonal availability or circumstances outside our control. Any substitution will be made with reasonable regard to the overall value and appearance of the arrangement.
Because fresh flowers are perishable, customers should ensure that someone is available to receive the delivery where appropriate.
Once flowers have been delivered, customers are responsible for following the care instructions provided with the order.
8. Delivery Address
Please ensure that your delivery address, including postcode and any relevant apartment, flat or building information, is correct when placing your order.
We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible using the details below. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
9. Missed Deliveries
If nobody is available to receive the order, the courier may:
- Leave the parcel in a safe place where permitted;
- Leave it with a neighbour where permitted; or
- Attempt delivery again or provide instructions for rearranging delivery.
For fresh flowers, delivery arrangements may differ because flowers are perishable.
Customers should follow any delivery instructions provided by the courier.
10. Delayed or Lost Orders
If your order has not arrived within the expected delivery period, please contact us at help@flowersandsparkle.shop so that we can investigate the delivery with the relevant courier.
Where an order is confirmed as lost in transit, we will work with the courier to resolve the matter and provide an appropriate remedy in accordance with applicable UK consumer law.
11. Incorrect or Damaged Orders
If you receive an incorrect, damaged or substantially defective item, please contact us as soon as possible.
Please include your order number and photographs where relevant. We may request additional information to help us investigate the issue.
Nothing in this policy affects your statutory rights as a consumer.
12. Delivery Restrictions
Some delivery locations or products may be subject to additional restrictions. This may include certain remote areas, restricted-access buildings or products requiring special handling.
Any applicable delivery restrictions or additional charges should be communicated to you before the order is completed where reasonably possible.
13. Changes to Delivery Arrangements
If circumstances outside our reasonable control affect delivery, we may need to change the delivery arrangements or delivery date.
Where this happens, we will make reasonable efforts to contact you and minimise any inconvenience.
14. Contact Us
If you have any questions about shipping or delivery, please contact us:
FLOWERS & SPARKLE LIMITED
A4G Suite, Nepicar House
London Road
Wrotham Heath
Kent
United Kingdom
TN15 7RS
Email: help@flowersandsparkle.shop
Telephone: +44 7460 015985
Please include your order number when contacting us about an existing order.
15. Your Statutory Rights
This Shipping Policy does not limit or exclude any rights you may have under applicable UK consumer protection law.
Where there is any conflict between this policy and your statutory rights, your statutory rights will prevail.